JIRA
"JIRA" is the name of an enterprise software tool published by Atlassian. The system is designed to facilitate software development, bug tracking, issue resolution, and project management. AHS uses this platform to support a wide range of information technology processes, including clinical content design for Connect Care. A different system ("ServiceNow" IT Management) supports the Connect Care helpdesk and serves as one of the inputs for design "tickets" that are further managed in JIRA. JIRA, in turn, has outputs to other systems, including those used by Epic to manage software issues.
JIRA is not an acronym. The name is inherited from the Japanese word "Gojira" which means "Godzilla", reflecting early uses of the tool to track and squash software bugs.
HSS's instance of JIRA (ahs-cis.ca/jira) is essential to the work of Clinical Informatics Builders. Once an account has been granted, the best introduction to functions is had through demonstrations linked below.
Access
The HSS JIRA system is best accessed from within a Connect Care pre-production build environment (POC, SBX, MPE) opened via Citrix (within Connect Care facilities or from outside facilities via extranet Citrix logon). With Connect Care open, the Dashboards activity is opened and the "Builder Tools" dashboard is opened. The "Clinical Builder Tools" section of the Builder Tools dashboard has a hyperlink to JIRA. Selecting this causes JIRA to open in a popup browser window. Note that one's JIRA user name and password must be used (may differ from HSS/Connect Care userid/password).
Demonstrations
Key Dashboards
JIRA Home (https://wsatsadc01.healthy.bewell.ca/secure/Dashboard.jspa) - Link to default AHS JIRA login page
Connect Care Builder Dashboard (link) - Link to the Connect Care Physician Builders dashboard
Clinical System Design Optimization (ahs-cis.ca/jiracsd) - Link to a JIRA dashboard that summarizes prioritization work of the various Connect Care Area Councils as they organize requests for post-launch system optimizations in their respective areas
Clinical Content Tickets (ahs-cis.ca/jiracontent) - Link to a JIRA dashboard summarizing the status of clinical content development tickets assigned to various analysts
Project Registries
Previously, registries tracked many different project types within AHS's instance of JIRA. These registries have been retired and replaced with CCCIR:
Connect Care Continuous Improvement Register, CCCIR (ahs-cis.ca/CCCIR) - Single system for the intake, assessment, prioritization and delivery of all Connect Care continuous improvement requests
Issues
Filters are available to home in on tickets of personal relevance:
My Open Issues (ahs-cis.ca/jiraissuesmyopen) - Lists all issues or tickets assigned to the currently signed-on Builder